Return and Refund Policy

Return and Refund Policy

At L A Merchant Inc, we want you to feel confident in your purchase. Our Return & Refund Policy explains how we handle returns, exchanges, and refunds for your convenience.

1. Return Eligibility

We offer a 30-day return window, giving you 30 days after receiving your item to request a return.

To qualify for a return:

  • The item must be in the same condition as when you received it

  • Unused, unworn, and with original packaging (if applicable)

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To begin the return process, please reach out to us at:
service@galevice.com

If your return request is approved:

  • We will provide you with a return shipping label

  • You will receive clear instructions on how to return your item

Important:

  • Items returned without prior authorization will not be accepted.

  • For any questions regarding returns, feel free to contact us at service@galevice.com.

3. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food or plants)

  • Custom or personalized items

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Shipping fees paid at checkout

We also do not accept returns for:

  • Sale items

  • Gift cards

If you're unsure whether your item is returnable, please contact us before initiating a return.

5. Exchanges

For a quicker resolution, we recommend:

  1. Returning the original item

  2. Placing a new order for the replacement item once your return is processed

6. European Union – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required.

Conditions for the 14-day return:

  • The item must be unused, unworn, and still have tags attached

  • In its original packaging

  • Proof of purchase is required

This right is separate from the 30-day return policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you of your refund status.

If your return is approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for processing

  • Note: Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at service@galevice.com.

8. Return Address

Please note that a return shipping label will be provided by L A Merchant Inc before you send back any items.

Return Address:
L A Merchant Inc
611 S Catalina St # 304
Los Angeles, CA 90005
USA

Thank you for shopping with L A Merchant Inc. We're here to ensure you’re happy with your purchase!